Phentermine NLBHA - The National Latino Behavioral Health Association - Program Supervisor, Mental Health Call Center


Job #: 9361-224

Opening Date: 12/28/17

Closing Date/Time:

01/19/18 11:59 PM

Salary: $4,807.94 - $7,419.68 Monthly ($57,695.28 - $89,036.16 Annually)

Job Type: Full-Time Regular

Location: East Multnomah County (East of 168th Ave)

Department: Health Department



The Mental Health and Addiction Services Division (MHASD) builds and maintains the public behavioral health system of care in Multnomah County. MHASD is the Local Mental Health Authority responsible for crisis and safety net services, it provides direct clinical services to children and youth in school and other settings, and operates Multnomah Mental Health, the county's health plan responsible for managing the Medicaid mental and addiction health benefit of more than 130,000 Oregon Health Plan members in Multnomah County. MHASD contracts with more forty individual behavioral health providers and agencies, manages a budget of over 100 million from federal, state and county revenue streams.

The Call Center is staffed by Master's-level QMHP eligible clinicians; known as Acute Care Coordinators or Mental Health Consultants and QMHA eligible Case Managers. They answer and triage the following distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year:

  • Multnomah County Crisis Line

  • Multnomah Health Share of Oregon Behavioral Health Member Services

  • Portland Police 4) 911

  • EASA Referral Line

  • Washington County Crisis Line

This position's purpose is to co-supervise the Mental Health Call Center. It provides clinical and administrative supervision of staff and daily operations, according to the clinical model established by the Mental Health and Addictions Services Division (MHASD) Medical Director and Division Director. It also develops and maintains professional relationships with contracted crisis-service providers and other related entities, as well as provides outreach and community education regarding the County crisis system.

Essential functions of this position are but not limited to the following:

  1. Manage all aspects of the Call Center to ensure that quality clinical services are provided by staff according to the model for the Call Center
  2. Oversee managed-care functions according to clinical standards and principles established by the Medicaid Program Manager and in compliance with the Oregon Health Plan contract with the State
  3. Collaboration with internal and external stakeholders by initiating and participating in meetings and projects with other mental health system components and related agencies to promote optimal functioning and coordination between agencies and programs
  4. Provide leadership in new and ongoing projects and initiatives related to call center business Provide direct client services on the phone, as scheduled and/or indicated by coverage needs

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.


We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page Minimum Qualifications/Transferable Skills:

  • Education: Equivalent to a Master's degree from an accredited college or university with major course work in behavioral health field
  • Experience: Three (3) years of clinical experience that demonstrates the ability to supervise in a behavioral health managed care setting providing clinical oversight of a team. Within the three years of clinical experience, one year leadership experience is required.
  • Other: Employment is contingent on passing a background check and valid driver's license Preferred: Licensed as a LCSW, LPC and/or Certified Alcohol and Drug Counselor

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.


The Application Packet:

  1. An online application
  2. Responses to the supplemental questions. Responses should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough as this section will be scored and determine your eligibility for an interview.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

  1. Initial review of minimum qualifications

  2. Supplemental question review

  3. Phone screen

  4. Oral exam

  5. Consideration of top candidates

  6. Language assessment (if applicable)

  7. Background, reference, and education checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.


Designation: Classified Management

FLSA: Exempt

Type of Position: This salaried, unclassified executive position is not eligible for overtime pay.


Vi Ton, Recruiter

Health Department

421 SW Oak Street, Ste 210, Portland, OR 97204

This email address is being protected from spambots. You need JavaScript enabled to view it.


Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Apply Online: 

Program Supervisor, Mental Health Call Center Supplemental Questionnaire

  1. DO NOT ANSWER, INFORMATION ONLY: For supplemental questions listed below, please be sure to answer all questions in detail, identify techniques used to resolve issues and use specific examples demonstrating any experience, training, systems and programs used in any paid and unpaid positions. Please do not list see resume or submit vague answers. Your detailed responses will be scored to determine if you will be moving to the next step in our recruitment process.
  2. Please provide an in-depth description of your leadership background including informal and/or non-professional leadership experiences and your leadership philosophy and practice. Your response should include concrete examples that highlight your leadership training and practice.
  3. Describe an experience with discrimination, whether it was fighting against discrimination or recognizing your contribution to discrimination against a person or group. What did you learn from this experience? In what ways did you incorporate these lessons in your leadership practices?

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